Photolog 2020: Day 269 of 366

Been on hold with Ikea for over an hour now, for the third time. I was supposed to receive two bookshelves on Sunday, and I missed the 9:30AM delivery because my phone was on silent and I was dead asleep. That was totally my fault, and I admit that. So I called them on the same day. The rep was seeing if the delivery truck was still out and maybe could be re-routed. No luck. I asked if I could just pick up the bookshelves somewhere, maybe at a store. The rep said it would be going back to the distribution centre, which is non-customer facing. Okay, that's fine, I decided to re-schedule. Had to pay another $50 for a re-delivery. I was frustrated, but that's the price to pay for my mistake. The rep gave me several dates and time frames to choose from, so I chose Wednesday, again from 9:00AM - 1:00PM, because that was the soonest delivery time.

Wednesday came. I get a call from the delivery company at 8:00AM saying that my delivery was set to arrive. I made sure my phone was set to hear phone calls. Even got my mom and Ying to call me to make sure I could hear the ringtone. 1:00PM came and went. No phone call, no delivery. I called the delivery company that called me that morning to get an update. They said my items were at the Vaughan store and there was a note left saying that the items couldn't be successfully transferred to the delivery company. I said, "It's at the Vaughan store? I asked the Ikea rep on Sunday if I could have just picked up my bookshelves at a store, and he said it would be at the distribution centre that customers can't access. If it was going to the Vaughan store, I could have just picked it up." Of course, the rep could only tell me to contact Ikea, or the Vaughan store itself to see what happened to my items. I understood that it wasn't the delivery company's fault. They're just the middle man.

So I called Ikea again. Another hour wait to talk to a rep. Told him what happened, that I had already called about a re-delivery, paid the $50 fee, and it was set to arrive that morning and that I even got an automated message from the delivery company saying that it was going to arrive that morning. The rep didn't apologize, nothing. Didn't even give me a reason as to where my items were. I had to tell him that the delivery company rep told me they were at the Vaughan store. He said, "Oh, I don't see that notice anywhere." So he had to re-schedule another delivery time. He said the soonest time was on Thursday, from 4:00PM - 8:00PM. I said I have work, but I would get my mom to come over to accept the delivery. So that's fine, he confirmed the time with me. I even gave him my mom's phone number as a backup number.

Yesterday was Thursday. My mom came over. 8:00PM came and went. No delivery. No notice. No phone call. My Ikea tracking just says "On its way," but it's been that way since Sunday. Called Ikea yet again at 8:00PM. Their phone centre closes at 9:00PM, so I had about an hour to be able to reach them. Got my mom to call them from her phone because I had work. Waited until 9:15PM, still no answer. Hung up. My mom went home. Now, wasting my time is one thing. But wasting another person's time as well? That is fucking unacceptable. Now it's Friday. And I'm on hold with them again. It's been an hour, and I still haven't reached someone, and their hold music is ultra fucking annoying. But I am hell-bent on cancelling this order and demanding my delivery fee refunded as well. Basically, FUCK YOU, IKEA.